Privacy Policy — Clementine

1. Introduction

Clementine ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

Account information (name, email address, password)
Farm profile information (farm name, description, location, images)
Subscription box details and pricing
Payment information (processed securely through Stripe)
Communications with us and other users
Contact form submissions

2.2 Automatically Collected Information

When you access our Service, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Error logs and diagnostic information
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send administrative messages, updates, and security alerts
Respond to your comments and questions
Facilitate communication between farms and customers
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. Payment Processing

We use Stripe to process payments. When you make a purchase or set up a payment method:

Your payment information is collected and processed directly by Stripe
We never store your complete credit card information on our servers
Stripe's privacy policy governs their collection and use of your information
We receive only limited information necessary to complete transactions (e.g., last 4 digits of card, payment status)

For more information, see Stripe's Privacy Policy.

5. Information Sharing and Disclosure

5.1 With Farms

When you subscribe to a farm's CSA box, we share your contact information with that farm to enable order fulfillment and communication.

5.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment processing (Stripe)
Email delivery services
Cloud hosting providers
Error tracking and analytics

5.3 For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities.

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Understand how you use our Service
Improve your experience

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect the functionality of our Service.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure password hashing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide you with our Service
Comply with legal obligations
Resolve disputes
Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal data
Restriction: Request restriction of processing
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect and how we use it
Right to request deletion of your personal information
Right to opt-out of the sale of your personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

13. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to Do Not Track signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you an email notification for material changes

Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Contact Form: Submit an inquiry